Development of Attitude

1

BPR/ICT Solutions

21

Lateral Thinking/ Problem Solving

2

Introducing Bench Marking/ Best Practices

22

Customer Care/ Clients Satisfaction

3

ICT Applications

23

Team Building

4

Software Development

24

Motivation

5

Developing Corporate Plans

25

Goal Setting

6

Application of Balance Score Card

26

Learning Change Management

7

Development of KPIs

27

Understanding KPI/ Corporate Planning

8

Enterprise Resource Planning (ERP)

28

Performance Management

9

Process re-engineering

29

Understanding Innovation & Creativity

10

Application of Productivity Techniques

30

Understanding Performance Appraisal

11

Work Study

31

Development of Leadership Qualities

12

Development of Performance Appraisal Systems

32

Understanding Balance Scorecard

13

Managing for Development Results

33

Communicating effectively

14

Practicing Governance

34

Personality Development

15

Career Guidance/ Councelling/ Coaching

35

Understanding Modern Planning Techniques

16

Development of Service Standards

36

Learning Strategic Management

17

Office Systems Development

37

Learning Productivity Techniques

18

Human Resource Planning

38

Revisiting Clients/ Citizen Charter

39

Application of Innovation & Creativity

40

Functional Review

51

Quality Management System Development

41